This afternoon, I returned a call to a friend at the company I recently worked for. Margaret, the woman who answered the phone exclaimed, "Oh! Terryeeeee!" As if I were an evil terrorist or something.
When I asked to speak to the person who had called me, she coldly stated, "He's not here today."
I answered, "Yes he is because he just called me from there."
She cautiously replied, in an imperious tone of voice, as if to warn me, "Well, I'll see if he is, one moment."
That place has some of the worst customer service people I've ever encountered - many obviously lack training or have no telephone skills whatsoever -and they wonder why their business is down.
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